Q. How do we check if the villa is available?
A. Click onto the villa page and you will find the prices and a ‘Book Now’ option. Click onto this and complete the request form and we will contact you. Alternatively, you can give us a call during office hours. The telephone number is 01525-309644.
OFFICE HOURS: Monday to Friday 10am – 5pm.
Q. Should I Book Early?
A. To get the best availability, particularly in the school holidays and for the larger villas, we recommend you book as early as possible.
Q. How do we make a booking?
A. When you are ready to make a booking please call us during office hours on 01525-309644. The easiest method of payment is by bank transfer via online banking and we will give you the details of our secured bank account. We also accept all major credit and debit cards. We require a deposit of 25% of the total cost or full payment (if arrival date is within 10 weeks).
Q. When is the full balance due?
A. 10 weeks prior to your date of travel.
Q. Is the Balance Taken Automatically?
A. No. On your deposit confirmation letter the date your balance is due will be clearly shown. Please make arrangements to pay the balance, on or before the due date.
Q. Can we hold a villa whilst confirming with other members of the party?
A. Yes, wherever possible. Normally for 24 hours but this depends on the owner.
Q. What is the changeover day?
A. Some of our owners prefer a Saturday in peak season but others are more flexible. Please call us for details.
Q. What is the minimum length of stay?
A. In most of our villas it is 7 nights, some are more flexible. Most apartments, hotels and resorts do not specify.
Please call us for details.
Q. Are transfers from the airport to the villa included?
A. No, but we can arrange these with a friendly, reliable local company. Details on request.
Q. What does the price include?
A. Besides the rental, the gas, water and electricity are all included in the price. Linen and towels, except beach towels are included as well as a weekly maid service (where applicable). Any pool and garden maintenance is also included.
Q. Can the villa sleep more people than advertised?
A. Extra beds can sometimes be arranged for an additional charge but must be booked in advance. The number of people on the confirmed booking are the only people who will be accepted upon arrival.
Q. What Documents Will I Receive When I Make a Booking?
A. When you have booked your villa and made your payment, we will send you email confirmation.
Q. Why Do You Need My Flight Details?
A. This is to help the Villa Manager make the preparations for your arrival.
Q. Where will l collect the keys?
A. This information will be sent to you approximately 2 weeks prior to departure along with your driving directions, a map and details of in-resort representation/management.
Q. What time are we able to access the villa?
A. Most of the villas can usually be entered at 4pm on day of arrival, but please understand that this is subject to cleaning.
Q. What time do we have to vacate the villa?
A. 10 am to allow cleaning of the villa for new arrival.
Q. Can I Arrange a Late Check-out at the villa if I have a later Flight?
A. In some circumstances this may be possible, subject to availability. Please speak to your local representative .
Q. Do the villas have safety deposit boxes?
A. The majority of our villas have safes fitted (please ask for details).
Q. Can we use our sky card in Portugal?
A. No. Decoder boxes will usually be analogue or older systems that do not receive all the available channels. We cannot guarantee access to any channel. We understand that Sky analogue ceased to operate throughout Europe.
Satellite TV where advertised does not include access to any subscription channels, decoder cards are not available in Portugal. No guarantee is applicable to any specific channel receivable. Portuguese TV show English/American programmes/films in English with Portuguese subtitles.
Q. Does the property have air-conditioning?
A. We do have air-conditioned villas which are stated on the individual descriptions, alternatively email or call. In some villas the air conditioning is free of charge, and in other villas there is an extra charge (please ask for details). In some properties we can arrange portable air conditioning units at an extra charge.
Q. Do You Have A Representative in Resort.
A. We will provide you with the contact telephone numbers for our local agents or our villa managers, who are available to assist you in resort.
Q. Can I Order Cots / Highchairs or Extra Beds for My Family?
Should you wish to rent a cot or high chair a charge is usually applicable (this varies so please ask for details).
An extra bed can also be arranged (depending on the villa) and this is a supplementary weekly charge.
Please reserve these items when making your accommodation booking.
Ocean Villas Limited, Wrest Park House, Silsoe, Beds MK45 4HR
Registered in England and Wales Reg No: 04175986
Registered at 18 Forest Road, Loughton, IG10 1DX