contracting parties are Ocean Villas, who act as agents
on behalf of accommodation only owners and represent them,
and the holiday maker in the U.K.
When you have selected the villa and holiday of your choice
we will confirm availability to you over the telephone,
or by email. On receipt of your deposit we will start to
process your holiday arrangements, therefore it is important
that you read our conditions of booking as your acknowledgement
and receipt of our deposit confirmation letter constitutes
acceptance of these conditions.
Should you book more than ten weeks prior to departure you
will be asked to provide the deposit for villa rental, normally
the amount requested is 25% of the total rental. This is
a non-refundable deposit, please see the 'General
Information' page. The remaining balance is due ten
weeks prior to departure and this must be paid without delay,
failure to do so may result in the cancellation of your
holiday. Please note that reminders will not be issued.
Should you book less than ten weeks prior to departure you
will be required to pay the full payment, details as previously
stated. We will, where possible, accommodate any guests
requests regarding minor accommodation amendments but we
cannot guarantee acceptance.
If you wish to cancel you must inform us in writing or by
e-mail. Deposits in respect of villa/apartment rental are
non refundable. If cancellation is made the following charges
will be levied:
More than 10 weeks prior to departure - Loss of deposit
Between 10 weeks to 7 weeks - 50% charge
Between 7 weeks to 5 weeks - 65% charge
Between 5 weeks to 3 weeks - 85% charge
Between 3 weeks to departure date - 100% charge.
(including no show in resort)
We regret we cannot accept liability where performance and/or
prompt performance of our obligations is prevented or affected
by force majeure. Events beyond our control "force
majeure" include: war, threat of war, riots, civil
disturbances, terrorist activity, industrial disputes, natural
and nuclear disasters, fire, epidemics, health risks, technical
problems with transport including changes due to rescheduling
or cancellation of flights by an airline; closed or congested
airports or ports, hurricanes and other actual or potential
severe weather conditions, and any other similar events.
If you wish to make any amendments to your holiday please
inform us immediately, a small charge may be added as your
holiday arrangements will have been processed in the U.K.
and in resort. Please note that a change of name (of the
party) or a change of date of the holiday constitutes a
Alterations by ourselves
Circumstances beyond our control may require us to offer
an alternative villa and we reserve the right to do so.
This will only occur if major constraints happen which may
affect the enjoyment of the holiday. If we need to make
a major change to the holiday we will offer you the choice
of accepting the new proposed arrangements or full refund
of monies paid for your property.
of the information detailed on our website has been deemed
as being up to date and accurate. We have taken care to
describe the properties in full and regard our descriptions
as accurate at the time of compilation. However, it is possible
that an advertised facility may be withdrawn or changed
for reasons outside our control. If we are advised of any
problems such as water shortages, power cuts, lack of maintenance,
building works we will endeavour to notify you prior to
departure, but we cannot accept any responsibility for any
We reserve the right to alter the prices (or offers) of
any of the accommodation shown on our website at any time.
Due to currency fluctuations the price may change on our
website or other websites advertising our properties.
WEBSITE ACCURACy & SECURITY
This website is operated by Ocean Villas Limited (“we”,
“us” or “our” in these conditions).registered
By accessing, using, browsing or booking through this website
you agree you have read, understood and are bound by these
Website Conditions. Nothing on this website shall constitute
an offer to provide goods or services.
The accommodation and other services on this website are
only available for purchase by those who are aged 18 or
When you use this website you agree to be bound by the following
You accept financial responsibility for all transactions
made under your name or account.
You confirm you are 18 years of age or over and have legal
capacity to make a booking.
You warrant that all information you provide about yourself
or anyone else is true and accurate.
Cancellation and amendment charges are payable if a booking
or other purchase is cancelled or amended by you after it
has been confirmed.
No warranties, promises and/or representations of any kind,
express or implied, are given as to the nature, standard,
suitability or otherwise of any services offered via this
We shall not be liable for any loss or damage of whatever
nature (direct, indirect, consequential or other) which
may arise as a result, directly or indirectly, from the
use of any of the information or material contained in this
website and/or use of or access to any other information
or material via web links from this site or any inability
to access or use this website. These exclusions of liability
apply only to the extent permitted by law. If any of these
exclusions, in whole or part, is found to be unlawful, void
or for any other reason unenforceable, that exclusion or
part of the exclusion shall be deemed severable and shall
not affect the validity or enforceability of the other exclusion(s)
or part(s) of the exclusion(s) in question.
The accommodation advertised on this website is not 'live'.
Although prices and availability of accommodation is updated
very regularly, this is subject to availability and prices
can change at any time. Please allow for changes to occur
before your final price is confirmed.
We may change any of the content of this website at any
time without notice and without liability to you, including
adding or removing discounts, offers, holidays, or other
features or services. We take all reasonable steps to ensure
that all information on this website is accurate but cannot
guarantee that this website is free of any errors. If any
price shown on this website is obviously a mistake (i.e.
is so low that any person, acting reasonably, would realise
that it cannot be an accurate price), then any booking made
based on such price will not be valid and we will be entitled
to cancel any such booking and to provide you with a full
refund. The prices and discounts shown on this site are
applicable to bookings made via this site only and may vary
from prices available via any other booking channels.
The information and prices shown on this website may have
changed by the time you come to book your arrangements.
Although we make every effort to ensure the accuracy of
the information and prices at the time of publishing, regrettably
errors do occasionally occur. We have taken care to ensure
that all information is accurate but there may however be
occasions when an advertised facility is either modified
or not available. Such situations may be dictated by local
circumstances, necessity for maintenance, water shortages,
unsuitable weather conditions, fuel shortages, power cuts
and other circumstances beyond our control. If we are advised
of this, then we will of course inform you as soon as possible,
but we cannot be held liable in such circumstances.
Furniture or interior decor may sometimes
vary from website photographs.
to this website is free and you access and use it entirely
at your own risk. This site is provided on an 'as is' and
'as available' basis. We accept no liability in respect
of your inability to access or use the site at any time,
nor for any failure to complete any transaction. We do not
warrant that the site is free from computer viruses or other
properties that may cause loss or damage. We do not accept
any liability for any losses or claims arising from the
downloading of viruses, or from the loss, corruption or
other adverse effects to material that is downloaded or
to any programs or data already on your own computer, nor
for any website browser incompatibility problems.
We accept no liability for breaches of security arising
out of intentional and/or unauthorised attempts to access
this site, for example, by computer hackers. We cannot accept
responsibility for any emails received from any other email
addresses claiming to be from us or any bookings made with
any other companies or individuals claiming to be Ocean
note that payments to Ocean Villas Ltd are always by credit
or debit card, or payment into our UK company bank account
in the name of Ocean Villas Limited. We never ask for payments
into owner private bank accounts or any other named accounts.
The E.C. law dictates that no one should travel without
adequate travel insurance. Please ensure that all party
members are covered, on no occasion should you ever travel
abroad without comprehensive travel insurance. Please ensure
that your insurance policy covers you adequately for any
lost luggage or any personal belongings. Ocean Villas does
not accept any responsibility for any subsequent losses.
In the event of theft, report this to the local GNR (police)
and ensure you obtain a police report covering the incident
or loss, in order to make a claim on your holiday insurance.
Please note we do not offer compensation resulting from
activities of theft or accept any responsibility for such
We do not have any involvement in flight arrangements.
contract for flight seats will be with the airline that
you have booked flights with and subject to their booking
conditions, details of which will be sent to you by the
operator. A valid British Passport is necessary to visit
Portugal. If you or a member of your party is not a British
Citizen you should contact your Embassy to find out if you
need to obtain a Visa prior to your departure date. Some
countries, including Portugal, require persons under 18
years old who are travelling with friends and not family
to hold a letter of permission from their parent or guardian
per our general information sheet, in some of our properties
the maid / caretaker may live in private quarters within
the grounds of the villa, please ask for details if required.
With reference to breakages and damages, all owners require
a deposit to be paid before arrival which varies from property
to property. This needs to be pre-paid prior to your arrival
and will be refunded within 2 weeks (subject to satisfactory
report from villa manager). Sometimes we can take a pre-authorised
credit card from you, which will be debited with any breakages
Therefore should any damages or breakages occur at the villa
you must inform the villa manager or agent immediately.
They will advise replacement value and this should be settled
with them without delay, we accept no responsibility or
liability for damages caused by the travelling party.
Your liability for the property extends beyond the Damage
Deposit taken for your accommodation and you should ensure
you have adequate insurance cover.
Same sex bookings, younger travelling parties and
all luxury properties will require a higher deposit amount
(details on request).
All of our villas have television. Satellite TV where advertised
does not include access to any subscription channels, decoder
cards are not available in Portugal. No guarantee is applicable
to any specific channel receivable or the function of any
card brought from the UK in any decoder unit. Portuguese
TV show English/American programmes/films in English with
Portuguese subtitles. Please note: Decoder boxes will usually
be analogue or older systems that do not receive all the
available channels. We cannot guarantee access to any channel.
of our villas air-conditioning is available and is included
in the villa cost, or it is available at an additional charge.
Air-conditioning units do occasionally fail to function
and we cannot guarantee that air-conditioning will be continually
available and neither we nor the owners will be liable in
the case of mechanical failure. In summer, where the outside
temperature is very high, air-conditioning systems may not
deliver the temperature you expect and we cannot guarantee
the indoor temperatures. Air conditioning, where provided,
may incur a surcharge for excessive usage.
Some of the villas featured have heated swimming pools.
This is usually an optional extra at an additional charge.
The cost varies depending on the type of heating pump used
at the property. The water temperature cannot be guaranteed
as this will depend on the outside ambient temperature,
the type of heating used, and if a pool cover is used.
Villas in rural areas are likely to be quieter than in resort
centres, but there will be some surrounding noise e.g. motor
vehicles, residents of other properties, or country sounds
from animals and birds. Properties in resort centres can
expect noise associated with the location. Accommodation
near the coast may be disturbed by seagulls. Noise levels
will naturally increase during peak season.
Many resorts are still being developed, roads improved and
new accommodation constructed. We are unable to accept any
responsibility for any building work noise that may commence
during the season. This includes renovation works on adjoining
or adjacent properties (encompassing house extensions, garden
renovations / remodelling, new installations i.e. swimming
pool construction, etc), and local authority works on roads
and local amenities. We have no control over these works
nor are we given prior notice. We will always do our best
to keep you informed but if this is not possible please
accept our apologies.
No over occupying in any property will be accepted, your
party size as quoted in your confirmation email should remain
the same. Any alterations on the booking form should be
Any disruptive guests will be issued with a verbal warning,
where applicable, and if the problem continues the client
will be asked to leave the property and security deposit
IF YOU HAVE A PROBLEM
In the unlikely event of a problem with the villa it is
extremely important that you report your complaint to the
villa manager/villa agent whose name and contact will be
sent to you prior to your departure. Please allow a reasonable
time for the complaint to be rectified, if the matter is
not resolved locally please contact our office for advice.
If you do not register the complaint/dissatisfaction to
our house manager or agent in Resort whilst on holiday we
will be unable to resolve the situation. Ocean Villas policy
is to try and resolve any compensation claim in resort.
Unfortunately any letter of complaint received on return
to the UK will not be valid if the complaint has not been
registered in resort. Unless there is a valid reason why
you fail to report your complaint and therefore not give
us the opportunity to rectify it, we will not accept responsibility.
We cannot accept liability for damages, loss of services
including water and electricity supplies, drainage and sewerage
or local nuisances including noise from humans or animals
brought about by circumstances out of our control. Ocean
Villas will endeavour to ensure that all services and amenities
are available and our villa managers/villa agents are fully
aware of our commitment to customer service and will do
their utmost to assist you during your holiday.