The contracting
parties are Ocean Villas, who act as agents on behalf of
accommodation only owners in the Algarve and represent them,
and the holiday maker in the U.K.
When you have selected the villa and holiday of your choice
we will confirm availability to you over the telephone.
On receipt of your deposit we will start to process your
holiday arrangements, therefore it is important that you
read our conditions of booking as your acknowledgement and
receipt of our deposit confirmation letter constitutes acceptance
of these conditions.
Should you book more than eight weeks prior to departure
you will be asked to provide the deposit for villa rental,
normally the amount requested is 25% of the total rental.
This is a non-refundable deposit, please see the 'General
Information' page. The remaining balance is due eight weeks
prior to departure and this must be paid without delay,
failure to do so may result in the cancellation of your
holiday. Please note that reminders will not be issued.
Should you book less than eight weeks prior to departure
you will be required to pay the full payment, details as
previously stated. We will, where possible, accommodate
any guests requests regarding minor accommodation amendments
but we cannot guarantee acceptance.
CANCELLATION OF HOLIDAY
If you wish to cancel you must inform us in writing or by
e-mail. Deposits in respect of villa rental are non refundable.
If cancellation of the holiday is made the following charges
will be levied:
More than 8 weeks prior to departure - Loss of deposit
Between 8 weeks to 6 weeks - 50% charge
Between 6 weeks to 4 weeks - 65% charge
Between 4 weeks to 2 weeks - 85% charge
Between 2 weeks to departure date - 100% charge.
(including no show in resort)
AMENDMENTS
If you wish to make any amendments to your holiday please
inform us immediately, a small charge may be added as your
holiday arrangements will have been processed in the U.K.
and in the Algarve. Please note that a change of name (of
the party) or a change of date of the holiday constitutes
a cancellation.
ALTERATIONS BY OURSELVES
Circumstances beyond our control may require us to offer
an alternative villa and we reserve the right to do so.
This will only occur if major constraints happen which may
affect the enjoyment of the holiday. If we need to make
a major change to the holiday we will offer you the choice
of accepting the new proposed arrangements or full refund
of monies paid for your property.
All of the information detailed
in our brochure and website has been deemed as being up
to date and accurate. We have taken care to describe the
properties in full and regard our descriptions as accurate
at the time of print. However, it is possible that an advertised
facility may be withdrawn or changed for reasons outside
our control. If we are advised of any problems such as water
shortages, power cuts, lack of maintenance, building works
we will endeavour to notify you prior to departure, but
we cannot accept any responsibility for any inconvenience
caused.
NOISE
Villas in rural areas are likely to be quieter than in resort
centres, but there will be some surrounding noise e.g. motor
vehicles, residents of other properties or country sounds
from animals and birds. Properties in resort centres can
expect noise associated with the location. Noise levels
will naturally increase during peak season.
Many resorts in the Algarve are still being developed, roads
improved and new accommodation constructed. We are unable
to accept any responsibility for any building work noise
that may commence during the season. This includes renovation
works on adjoining or adjacent properties (encompassing
house extensions, garden renovations / remodelling, new
installations i.e. swimming pool construction, etc), and
local authority works on roads and local amenities. We have
no control over these works nor are we given prior notice.
We will always do our best to keep you informed but if this
is not possible please accept our apologies.
IF YOU HAVE A PROBLEM
In the unlikely event of a problem with the villa it is
extremely important that you report your complaint to the
villa manager/villa agent whose name and contact will be
sent to you prior to your departure. Please allow a reasonable
time for the complaint to be rectified, if the matter is
not resolved locally please contact our office for advice.
If you do not register the complaint/dissatisfaction to
our house manager or agent in the Algarve whilst on holiday
we will be unable to resolve the situation. Ocean villas
policy is to try and resolve any compensation claim in resort.
Unfortunately any letter of complaint received on return
to the UK will not be valid if the complaint has not been
registered in resort. We cannot accept liability for damages,
loss of services including water and electricity supplies,
drainage and sewerage or local nuisances including noise
from humans or animals brought about by circumstances out
of our control. Ocean Villas will endeavour to ensure that
all services and amenities are available and our villa managers/villa
agents are fully aware of our commitment to customer service
and will do their utmost to assist you during your holiday.
As per our general information sheet, in some of our properties
the maid / caretaker may live in private quarters within
the grounds of the villa , please ask for details if required.
With reference to breakages and damages, in the majority
of villas we do not collect a damage deposit prior to departure
(however some owners will require a deposit to be paid upon
or before arrival). Therefore should any damages or breakages
occur at the villa you must inform the villa manager or
agent immediately. They will advise replacement value and
this should be settled with them without delay, we accept
no responsibility or liability for damages caused by the
travelling party.
INSURANCE
The E.C. law dictates that no one should travel without
adequate travel insurance. Please ensure that all party
members are covered, on no occasion should you ever travel
abroad without comprehensive travel insurance. Please ensure
that your insurance policy covers you adequately for any
lost luggage or any personal belongings. Ocean Villas does
not accept any responsibility for any subsequent losses.
FLIGHT ARRANGEMENTS
Your contract for flight seats will be with
the ATOL/ABTA holder that you have booked flights with and subject to their booking conditions,
details of which will be sent to you by the operator.
OTHER DETAILS
- SATELLITE TELEVISION/OTHER INFORMATION
Almost all of our villas have television. Satellite TV where
advertised does not include access to any subscription channels,
decoder cards are not available in Portugal. No guarantee
is applicable to any specific channel receivable or the
function of any card brought from the UK in any decoder unit.
Portuguese TV show English/American programmes/films in
English with Portuguese subtitles. Please note: Decoder
boxes will usually be analogue or older systems that do
not receive all the available channels. We cannot guarantee
access to any channel. We understand that Sky analogue ceased
to operate throughout Europe.
No over occupying in any property will be accepted, your
party size as quoted in your confirmation/booking form should
remain the same.
Any disruptive guests will be issued with a verbal warning,
where applicable, and if the problem continues the client
will be asked to leave the property.
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