CANCELLATION
If you wish to cancel you must inform us in writing or by e-mail. Deposits in respect of villa/apartment rental are non refundable. If cancellation is made the following charges will be levied:

More than 8 weeks prior to departure - Loss of deposit
Between 8 weeks to 6 weeks - 50% charge
Between 6 weeks to 5 weeks - 65% charge
Between 5 weeks to 3 weeks - 85% charge
Between 3 weeks to departure date - 100% charge.
(including no show in resort)

We regret we cannot accept liability where performance and/or prompt performance of our obligations is prevented or affected by force majeure. Events beyond our control "force majeure" include: war, threat of war, riots, civil disturbances, terrorist activity, industrial disputes, natural and nuclear disasters, fire, epidemics, health risks, technical problems with transport including changes due to rescheduling or cancellation of flights by an airline; closed or congested airports or ports, hurricanes and other actual or potential severe weather conditions, and any other similar events.

AMENDMENTS
If you wish to make any amendments to your holiday please inform us immediately, a small charge may be added as your holiday arrangements will have been processed in the U.K. and in the Algarve. Please note that a change of name (of the party) or a change of date of the holiday constitutes a cancellation.

Alterations by ourselves
Circumstances beyond our control may require us to offer an alternative villa and we reserve the right to do so. This will only occur if major constraints happen which may affect the enjoyment of the holiday. If we need to make a major change to the holiday we will offer you the choice of accepting the new proposed arrangements or full refund of monies paid for your property.

All of the information detailed in our brochure and website has been deemed as being up to date and accurate. We have taken care to describe the properties in full and regard our descriptions as accurate at the time of print. However, it is possible that an advertised facility may be withdrawn or changed for reasons outside our control. If we are advised of any problems such as water shortages, power cuts, lack of maintenance, building works we will endeavour to notify you prior to departure, but we cannot accept any responsibility for any inconvenience caused.

We reserve the right to alter the prices of any of the accommodation shown on our website at any time. Due to currency fluctuations the price may change on our website or other websites advertising our properties.

WEBSITE ACCURACY
The information and prices shown on this website may have changed by the time you come to book your arrangements. Although we make every effort to ensure the accuracy of the information and prices at the time of publishing, regrettably errors do occasionally occur. We have taken care to ensure that all information is accurate but there may however be occasions when an advertised facility is either modified or not available. Such situations may be dictated by local circumstances, necessity for maintenance, water shortages, unsuitable weather conditions, fuel shortages, power cuts and other circumstances beyond our control. If we are advised of this, then we will of course inform you as soon as possible, but we cannot be held liable in such circumstances. Furniture or interior decor may sometimes vary from brochure or website photographs.

insurance
The E.C. law dictates that no one should travel without adequate travel insurance. Please ensure that all party members are covered, on no occasion should you ever travel abroad without comprehensive travel insurance. Please ensure that your insurance policy covers you adequately for any lost luggage or any personal belongings. Ocean Villas does not accept any responsibility for any subsequent losses. In the event of theft, report this to the local GNR (police) and ensure you obtain a police report covering the incident or loss, in order to make a claim on your holiday insurance. Please note we do not offer compensation resulting from activities of theft or accept any responsibility for such matters.

flight arrangementS
Your contract for flight seats will be with the ATOL/ABTA holder that you have booked flights with and subject to their booking conditions, details of which will be sent to you by the operator. We do not have any involvement in flight arrangements.

villa information
As per our general information sheet, in some of our properties the maid / caretaker may live in private quarters within the grounds of the villa, please ask for details if required.

DAMAGE DEPOSITS
With reference to breakages and damages, some owners require a deposit to be paid before arrival (Quintus Court, Quinta Maria, Feliz, Bianca, Yucca, Hibernia, Casa Azul, Ramos, Cerro Laranjeira, Alexandre, Mila, Sara, Alexandre, Carvalho, Quinta Flores, Joshua, Havana, Quinta Sao Bras, Linda, Lisa, Coelho, Clover, Marta, Sofia, Maya, Laura, Alex, Giselle, Millenium, Estelle, Morna, Rosemary, Greta, Arca, Jay, Harriet, Margaret, Talia, Vida, Brasil, Amanda, Francine, Dani, Vivien, Justille, Sally, Lisabet, Pamela, Dolly, Palma, Sandra, Katy, Greta, Pandora, Oriana, Hana, Anita, and Rosal, Ocean, Palma and Praca apartments). In other villas we do not usually collect a damage deposit prior to departure (this is at the owner's discretion). Therefore should any damages or breakages occur at the villa you must inform the villa manager or agent immediately. They will advise replacement value and this should be settled with them without delay, we accept no responsibility or liability for damages caused by the travelling party. Exceptions may arise with same sex bookings, younger travelling parties and all luxury properties (details on request).

SATELLITE TELVISION
All of our villas have television. Satellite TV where advertised does not include access to any subscription channels, decoder cards are not available in Portugal. No guarantee is applicable to any specific channel receivable or the function of any card brought from the UK in any decoder unit. Portuguese TV show English/American programmes/films in English with Portuguese subtitles. Please note: Decoder boxes will usually be analogue or older systems that do not receive all the available channels. We cannot guarantee access to any channel.

NOISE
Villas in rural areas are likely to be quieter than in resort centres, but there will be some surrounding noise e.g. motor vehicles, residents of other properties, or country sounds from animals and birds. Properties in resort centres can expect noise associated with the location. Accommodation near the coast may be disturbed by seagulls. Noise levels will naturally increase during peak season.

Many resorts in the Algarve are still being developed, roads improved and new accommodation constructed. We are unable to accept any responsibility for any building work noise that may commence during the season. This includes renovation works on adjoining or adjacent properties (encompassing house extensions, garden renovations / remodelling, new installations i.e. swimming pool construction, etc), and local authority works on roads and local amenities. We have no control over these works nor are we given prior notice. We will always do our best to keep you informed but if this is not possible please accept our apologies.

OCCUPANCY
No over occupying in any property will be accepted, your party size as quoted in your confirmation email should remain the same.
Any disruptive guests will be issued with a verbal warning, where applicable, and if the problem continues the client will be asked to leave the property and security deposit retained.


IF YOU HAVE A PROBLEM
In the unlikely event of a problem with the villa it is extremely important that you report your complaint to the villa manager/villa agent whose name and contact will be sent to you prior to your departure. Please allow a reasonable time for the complaint to be rectified, if the matter is not resolved locally please contact our office for advice. If you do not register the complaint/dissatisfaction to our house manager or agent in the Algarve whilst on holiday we will be unable to resolve the situation. Ocean Villas policy is to try and resolve any compensation claim in resort. Unfortunately any letter of complaint received on return to the UK will not be valid if the complaint has not been registered in resort. We cannot accept liability for damages, loss of services including water and electricity supplies, drainage and sewerage or local nuisances including noise from humans or animals brought about by circumstances out of our control. Ocean Villas will endeavour to ensure that all services and amenities are available and our villa managers/villa agents are fully aware of our commitment to customer service and will do their utmost to assist you during your holiday.